Getting Started

How do I work with INA?

The following information will walk you through the portal engagement process involved in working with INA.  In the event you have any questions regarding this process, please feel free to contact us at any time by calling Customer Support at 501-324-8900.

Step 1 | Gather Your Team

INA believes in a team approach to Web design and application development.  Such an approach brings out multiple perspectives, which can help everyone to understand and determine the necessary application requirements.  This also allows you to design applications that will be best for your Web presence.  We recommend that you include the following talents in your planning team:

  • Policy Maker/Director
  • Public Information Officer/Public Relations, Government Relations
  • Administrative, Customer Service
  • Project Leader
  • Technical, Systems Administration

Step 2 | Complete a Preliminary Project Proposal/Work Request (PWR)

Once you have gathered your team and have decided on a Web application or service your agency would like to develop, you will need to work with an INA Project Manager to complete a Project Work Request (PWR.)  This will help INA better understand your needs.  Once INA completes the PWR, we evaluate and determine the priority of your request.  INA will schedule a meeting with your team so that we can have a detailed discussion regarding your project and answer any remaining questions that we all may have.

Step 3 | Create a Functional Requirements Specification (FRS)

After we have met to discuss the requirements of your project, INA will create a Web screen flow document and functional requirements specification (FRS) document and submit it to your team for review.  This functional specification will define what the service and/or application needs to do.

Step 4 | Create a Prototype

Once the functional specifications have been defined, INA will work with your team to develop a static prototype of your Web application and/or service including any applicable administration tools that will represent the user interface.  This prototype will typically be designed to compliment your existing Web presence and/or the enterprise template and it will be used to assist in validating the functional specification. 
NOTE:  Prototypes help clarify the functional requirements specification.  Not all services/applications necessitate the need for a prototype.

Step 5 | Approve and Sign Statement of Work/Interagency Service Level Agreement (SOW/SLA)

Once the functional specification and prototype have been completed and approved, INA will provide you with a Statement of Work/Interagency Service Level Agreement that outlines the specific terms, conditions and responsibilities for all parties involved.  Once the contract is approve and signed, your application and/or service will be submitted to development and INA will provide you with an expected completion date.  Timelines will most likely be impacted if any changes in the scope of work occur after this point.  Changes in the scope of the project will necessitate a Project Change Order and a revised FRS will be created.

Step 6 | Develop the Website, Application, and/or Service

INA will develop your Website, application and/or service based on the functional specifications document.

Step 7 | Create a Marketing Plan (if applicable)

While your Website, application and/or service is being developed, INA will work with your team to create a marketing plan.  This will ensure that the necessary communications and processes can be put into place to inform constituents of your new online service offering.  As more and more of your customers interact with your agency online you will begin to save more and more resources.  These resource savings can then be allocated to other more important tasks which result in even greater efficiencies for your agency.

Step 8 | Test Website, Application, and/or Service

Once your Web application has been developed and is ready for beta testing, INA will work with your team to perform acceptance testing.  INA is committed to ensuring that your Web application and/or service meets all of your functional requirements, is secure, and that your system is “bug free”.

Step 9 | User Acceptance Testing & Deployment Authorization

After your application has been thoroughly reviewed and tested your team will need to sign the Letter of Acceptance that states you have approved your Website and/or application to be deployed to a production environment.

Step 10 | Support

INA will support, maintain, and host your Website and/or application and work with your team to resolve any unforeseen issues that may arise. If your team has a need to introduce new functionality or upgrades to your application, INA will work with you through some of the previous steps so that they can be implemented in the most efficient manner.

Step 11 | Feedback

INA values your feedback and continuously looks to improve our processes.  Please let us know if you have any questions, comments, or concerns. 


INA will provide your team with various reports and communications throughout the life cycle of the project and we want to ensure that you have a clear understanding of the status. If you desire, post production reporting, which provides your team with application up time information and adoption statistics via online Web reporting, is available at no additional cost.