The State of Arkansas, in partnership with the Information Network of Arkansas, launched a completely new state portal website with a mobile-first design and many new features in 2013. Since then, the state has gathered user feedback and analyzed website data, and today unveils improvements that make the award-winning state portal more usable and accessible than ever before.
“We are proud to build on the innovative legacy of the portal and offer new tools and information that make it easier for citizens to connect with their government,” INA Board Chair Ann Purvis said. “With these research-based enhancements, Arkansas.gov continues to set a standard of excellence for state government websites while putting its users first.”
Key features and user-centric enhancements of Arkansas.gov include:
The portal continues to provide many popular features – Text4Help, “eGov this Week” carousel, smart search, widgets and a social media gallery that curates government social networks across the state. A “feedback” feature is monitored daily and encourages citizens to share their thoughts about the website.
Arkansas.gov is the portal entry to more than 1,200 online Arkansas government services. It has processed more than $1.3 billion in secure transactions for Arkansas state, county and municipal government agencies since 1997, including vehicle registration renewals, property tax payments, court fines and more. Since 2013, more than 1.9 million people have visited Arkansas.gov roughly 3.1 million times. Arkansas.gov has been ranked nationally among the top 10 state websites every year since 2006. INA develops and maintains Arkansas.gov at no cost to the state.