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Little Rock Rolls Out Paperless Option for Businesses

Business owners can get annual renewal emails to avoid missing deadlines

Business owners can now go green with the City of Little Rock through a new paperless e-notification system that enables users to receive reminders when it’s time to pay license fees at each stage of the business cycle. This convenient option is part of the Little Rock Business License payment system, which lets businesses access their account at lrbusinesslicenses.org to assess, pay fees and acquire a license – all without ever needing to visit City Hall.

“We’re excited for the release and anticipate businesses will be as well.”

“Our citizens are shopping, paying bills and applying for services online more than ever before,” city of Little Rock Treasury Manager Scott Massanelli said. “We are proud to offer this much-needed online service to help make our business owners’ interactions with City Hall as quick and efficient as possible. The new online system will also save our city government money by greatly reducing the number of statements my staff needs to print and mail.”

In its first year alone, the paperless e-notification system is expected to save nearly 1,040 hours of staff time and almost $4,450 in other costs previously required to print licenses and mail assessments and statements. The approach is also environmentally friendly, reducing the city’s use of nearly 20,000 pieces of paper.

Business license renewal emails will include a link that prompts the business owner to log into their secure account on the City of Little Rock website. From there, license fees can be paid with just a few clicks or taps on a mobile device.

The City’s Treasury Management division partnered with the Information Network of Arkansas (INA) to offer this service and help streamline the license renewal process for business owners.

“Work began many months ago between our IT department and INA to make the system user-friendly yet secure,” Treasury Management Operations Analyst Amanda McKinney said. “We’re excited for the release and anticipate businesses will be as well.”

Little Rock business license and tobacco permit payments are due January 1 each year. Business owners can pay their license fees online with Visa, MasterCard, Discover and American Express credit cards through a secure payment processing system. Payments can also be made in person at Little Rock City Hall, by phone, or by mail.